Terms and Conditions

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1. About These Terms

Welcome to Plaza Works. These terms and conditions ("Terms") govern your use of our services and website. By engaging our services or using our website, you agree to be bound by these Terms.

Plaza Works Pty Ltd ("Plaza Works", "we", "us", "our") is a private limited company operating in Queensland, Australia, specialising in licensed plumbing, drainage, and gas fitting services.

2. Our Services

2.1 Licensed Services

We are licensed under QBCC Licence Number 15535375 to provide:

• Plumbing Services: Construction, installation, replacement, repair, and maintenance of water supply and drainage systems in residential, commercial, and industrial buildings
• Drainage Services: Installation and maintenance of private sanitary drainage systems connecting plumbing fixtures to sewers or on-site sewerage facilities
• Gas Fitting Services: Gas fitting work in various settings as permitted under our licence
• Mechanical Services: Installation, maintenance, and repair of heating and cooling systems in buildings

2.2 Service Limitations

We only perform work that falls within the scope of our QBCC licence. Any work outside this scope will be declined or referred to appropriately licensed contractors.

2.3 Emergency Services

Emergency services are available and may incur additional fees above standard rates. Emergency service fees will be clearly communicated before work commences.

3. Pricing and Payment Terms

3.1 Quotes and Pricing

• All quotes are valid for 30 days unless otherwise specified
• Prices may be subject to change if project scope varies from the original quote
• Additional work discovered during the project will be quoted separately and requires approval before proceeding

3.2 Payment Structure

• Deposit: 50% of the total project cost is required as a deposit
• Final Payment: Remaining 50% is due upon completion of work
• Emergency Services: Payment may be required on the day of service for emergency call-outs

3.3 Payment Methods

We accept various payment methods including cash, bank transfer, and credit card payments through our secure payment processors.

3.4 Late Payments

Overdue accounts may incur interest charges and additional collection costs. We reserve the right to suspend services for accounts in arrears.

4. Warranties and Guarantees

4.2 Material Warranties

Materials and parts are covered by their respective manufacturer warranties. We will assist with warranty claims where reasonable.

4.3 Warranty Claims

To make a warranty claim, contact us promptly with details of the issue. We will assess and rectify legitimate warranty claims at no charge.

5. Liability and Insurance

5.1 Insurance Coverage

Plaza Works maintains appropriate public liability insurance and workers' compensation insurance as required by Queensland law.

5.2 Limitation of Liability

Our liability is limited to the greatest extent permitted by law. We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits or business interruption
• Damage to property not directly related to our work
• Pre-existing conditions or damage not caused by our services

5.3 Your Responsibilities

You are responsible for:

• Providing safe and reasonable access to work areas
• Disclosing known hazards or pre-existing issues
• Ensuring pets are secured during service visits
• Providing accurate information about your property and systems

6. Booking and Cancellation

6.1 Booking Services

Services can be booked through:

• Our website booking system
• Phone consultation
• Email contact

6.2 Cancellation Policy

• 24+ Hours Notice: Full refund of any deposits (less processing fees)
• Less than 24 Hours: 50% cancellation fee may apply
• Emergency Services: Different cancellation terms may apply

6.3 Rescheduling

We understand schedules change. Please contact us as soon as possible to reschedule appointments.

7. Website Terms and Privacy

7.1 Website Use

Our website is provided for information and booking purposes. You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with website functionality

7.2 Data Collection

We collect personal information including:

• Contact details for service provision
• Payment information for transaction processing
• Website usage data through cookies and analytics tools

7.3 Third-Party Services

Our website uses third-party services including:

• Google Analytics for website performance tracking
• Payment processors for secure transactions
• Booking systems for appointment management

7.4 Privacy Protection

We are committed to protecting your privacy. Personal information is used solely for service provision and business operations. We do not sell or share your information with unrelated third parties.

7.5 Cookies

Our website uses cookies to improve functionality and user experience. By using our website, you consent to cookie use as described in our Privacy Policy.

8. Health and Safety

8.1 Safety Standards

All work is performed in accordance with Australian standards and Queensland building codes.

8.2 Site Safety

We reserve the right to suspend work if site conditions are deemed unsafe for our workers or customers.

8.3 Asbestos and Hazardous Materials

If asbestos or other hazardous materials are encountered, work may be suspended until appropriate remediation is completed by qualified specialists.

9. Dispute Resolution

9.1 Initial Resolution

We are committed to resolving disputes promptly and fairly. Please contact us directly to discuss any concerns.

9.2 QBCC Resolution

For unresolved disputes related to building work, you may contact the Queensland Building and Construction Commission (QBCC).

9.3 Legal Proceedings

Any legal disputes will be governed by Queensland law and resolved in Queensland courts.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Plaza Works or used with permission. Unauthorised use is prohibited.

11. Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Supply chain disruptions
• Public health emergencies

12. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of updated Terms. Significant changes will be communicated via our website or direct contact.

13. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any written quotes or contracts, constitute the entire agreement between you and Plaza Works.

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