Privacy Policy

Plaza Works Pty Ltd · ABN 75 688 689 330 · QBCC Licence 15535375

1. Introduction

Plaza Works Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect your personal information. We operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

We may collect: contact details (name, address, phone, email); property and job details; payment details (processed securely by our payment provider); photos and videos of your property and the work; communication records; and website usage data such as IP address, browser type and pages visited. We collect this directly from you, through our website and forms, during site visits, and through cookies.

3. How we use your information

We use your information to provide and schedule our services, process payments, keep records and honour our warranty, communicate with you, meet our legal and QBCC obligations, and improve our service. With your consent we may send you updates and, with your permission, feature completed work in marketing. You can opt out of marketing at any time by using the unsubscribe link, replying STOP to an SMS, or contacting us.

4. Third-party services

We use trusted providers to run our business, including a payment processor, a customer relationship management system, website analytics, advertising platforms, cloud storage, and email services. Each handles your information under its own privacy policy. Our site may link to social platforms (Facebook, Instagram, LinkedIn, YouTube, TikTok).

5. Sharing your information

We may share information with subcontractors and suppliers where needed to complete your job, where required by law, in the event of a business sale, or with your consent. We do not sell or rent your personal information.

6. Security and retention

We protect your information with secure transmission, access controls, monitoring and staff training. We keep your information only for as long as we need it to provide our services, honour our workmanship warranty, and meet our legal and record-keeping obligations, and then securely dispose of it.

7. Cookies

Our website uses essential, analytics, advertising and preference cookies. You can control cookies through your browser settings, though disabling them may affect how the site works.

8. Your rights

Under Australian privacy law you can ask to access or correct your information, request deletion (subject to our legal obligations), object to certain uses, or withdraw marketing consent. Contact us and we will respond within a reasonable time, and may verify your identity first.

9. Children

Our services are not directed to children under 13 and we do not knowingly collect their information.

10. Changes and complaints

We may update this policy from time to time and will post changes here. If you have a concern, please contact us first. If it is not resolved, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.