Privacy Policy
1. Introduction
Plaza Works Pty Ltd ("Plaza Works", "we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website.
We operate under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address
- Service Information: Property details, plumbing/drainage issues, service history
- Payment Information: Billing address and payment details (processed securely through Stripe)
- Photos and Videos: Images and videos of your property, plumbing systems, and completed work
- Communication Records: Phone calls, emails, text messages, and chat conversations
- Website Usage: IP address, browser type, pages visited, time spent on site
- Marketing Preferences: Communication preferences and interests
2.2 How We Collect Information
We collect information through:
- Direct contact (phone, email, website forms, in-person consultations)
- Our website and online booking system
- Photos and videos taken during service visits
- Cookies and tracking technologies on our website
- Social media platforms where you interact with us
- Third-party services integrated with our systems
3. How We Use Your Information
3.1 Primary Purposes
We use your personal information to:
- Provide Services: Schedule appointments, perform plumbing and drainage services, process payments
- Communication: Contact you about appointments, service updates, and follow-ups
- Documentation: Record work performed, maintain service history, warranty claims
- Quality Assurance: Monitor service quality and resolve any issues
- Legal Compliance: Meet QBCC requirements and other legal obligations
3.2 Marketing and Promotional Activities
With your consent, we may use your information for:
- Email newsletters and service updates
- SMS marketing messages
- Customer testimonials and reviews (with permission)
- Social media content featuring our work (with permission)
- Targeted advertising through Facebook Pixel and other platforms
Marketing Consent
You can opt out of marketing communications at any time by clicking unsubscribe links in emails, replying STOP to SMS messages, or contacting us directly.
4. Third-Party Services
4.1 Service Providers We Use
We work with trusted third-party providers to deliver our services:
- Stripe: Secure payment processing
- Go High Level CRM: Customer relationship management
- Google Analytics: Website performance and usage tracking
- Facebook Pixel: Advertising and remarketing
- Live Chat/Chatbot Services: Customer support and inquiries
- Cloud Storage Providers: Secure data backup and storage
- Email Marketing Platforms: Newsletter and communication services
4.2 Social Media Integration
Our website integrates with social media platforms including:
- Facebook
- Instagram
- LinkedIn
- YouTube
- TikTok
These platforms may collect information about your visit to our website according to their own privacy policies.
5. Information Sharing and Disclosure
5.1 When We Share Information
We may share your personal information:
- With Subcontractors and Suppliers: When necessary to complete your service requirements
- For Legal Compliance: When required by law, court order, or regulatory authority
- Business Transfers: In the event of a sale, merger, or acquisition of our business
- Emergency Situations: To protect health, safety, or prevent illegal activities
- With Your Consent: For testimonials, case studies, or marketing materials
5.2 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
6. Data Security and Storage
6.1 Security Measures
We implement appropriate security measures to protect your personal information:
- Secure data transmission (SSL encryption)
- Access controls and user authentication
- Regular security updates and monitoring
- Staff training on privacy and security
- Secure cloud backup systems
6.2 Data Retention
We retain your personal information indefinitely to:
- Honour our lifetime labour warranty
- Maintain comprehensive service history
- Meet legal and regulatory requirements
- Provide ongoing customer support
6.3 Data Storage Locations
Your information may be stored in Australia and overseas through our cloud service providers. We ensure international transfers comply with Australian privacy laws.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Marketing Cookies: Enable targeted advertising (Facebook Pixel)
- Preference Cookies: Remember your settings and preferences
7.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Your Rights and Choices
8.1 Your Privacy Rights
Under Australian privacy laws, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Request a copy of your information in a portable format
- Restriction: Request limitation on how we use your information
- Objection: Object to certain uses of your information
- Withdrawal of Consent: Withdraw consent for marketing communications
8.2 Exercising Your Rights
To exercise your privacy rights, contact us using the details below. We will respond within 30 days and may need to verify your identity before processing your request.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Providing notice during your next service interaction
11. Complaints and Disputes
11.1 Internal Complaints
If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving privacy concerns promptly and fairly.
11.2 External Complaints
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. International Users
Our services are primarily designed for customers in Queensland, Australia. If you are located outside Australia, please be aware that your information may be transferred to and processed in Australia.